Welcome to Customer Service
We want your experience with us to be positive from start to finish. Whether you’ve just found your dream product or it’s already found a place in your home – we’re here to ensure everything goes smoothly.
Have questions about an order, delivery, or a product? We’re always ready to help. Don’t hesitate to reach out – we’re with you every step of the way!
Returns & Claims
If you would like to initiate a return or report shipping damage or a complaint, please fill out the form above. Together, we’ll find the best solution for you!
Important: To handle your case quickly and smoothly, we need photos of the damaged item and the packaging. Please keep all packaging materials and the defective item until the matter is resolved.
Note: Returns and complaints for products purchased in one of our stores currently cannot be handled by our customer service.
Customer Service
To ensure a quick and efficient response, please use the contact form at the top of the page.
You can also reach us at any time via email at customerservice@granit.com. We look forward to assisting you!
Questions about Klarna Payments
Do you have questions about payments handled by Klarna? Klarna’s customer service is available to assist you!
You can find answers to frequently asked questions and chat support directly on Klarna’s website by clicking here.
Our Most Frequently Asked Questions
Some questions come up more often than others. Here are the top three topics our customer service receives inquiries about. For a more comprehensive list, please visit our full FAQ section.
Does the price guarantee or price changes apply to Advent calendar offers?
Unfortunately, we do not offer a price guarantee. This means we cannot adjust the price retrospectively, either in comparison with other retailers or for our own products.
How do I register a return?
To return products purchased from our website, please use the return form above. Once submitted, you’ll automatically receive a return label to use for the shipment.
If you wish to return multiple parcels, please contact customer service for additional labels. If your order was delivered to your home and you wish to return it, please contact us directly.
Note: For damaged items, please register a complaint instead of a return.
What should I do if my item is damaged or defective?
Our warehouse does its best to pack your items securely. However, if something arrives damaged, please report the shipping damage using our form.
We require photos of the damage, the entire item, and the packaging in order to process your case. Please send the photos as soon as possible after receiving your package, but no later than 4 days afterward.
If you suspect a manufacturing defect, please register a complaint and include photos or videos showing the issue.
We may ask for additional information or further images/videos, so please keep the product and packaging until the matter is resolved.
Items are missing from my order
Sometimes orders are shipped in multiple packages. In such cases, you’ll receive several SMS notifications.
These can arrive at the same time but contain different tracking numbers. Please check if you’ve received more than one SMS. There may be another package waiting for pickup.
If you’ve only received one SMS, please contact our customer service – we’re happy to help!