We are here to make your experience with us something truly special. From the moment you find your favorite item to the moment it takes its place in your home, our goal is to be your partner in creating a home to love.
If you have questions about color choices, delivery times, or anything else, you are more than welcome to contact us. We are here for you from start to finish.
Quick Help and FAQ
If you can't find the answer here, you can view our full FAQ.
Where is my package?
When your order is shipped from our warehouse, you will receive a delivery confirmation via email with a tracking link. You can use it to follow your package's journey all the way to your door. If you haven't received your confirmation, please check your spam folder as emails can sometimes end up there.
Items are missing from my order
Sometimes your order is shipped in multiple packages. Please check your SMS or emails, as you may receive multiple notifications with different tracking numbers. Often, there is an additional package waiting for you at the pickup point. If you have only received one notification and parts are missing, please contact us via our CONTACT FORM and we will assist you further.
How do I make a return?
For products purchased on granit.com, you register your return via our RETURN FORM.
After registration, you will automatically receive a return label (PDF) or a QR code via email. Please note that a return shipping fee applies.
Note: Specific return policies regarding in-store returns for online orders may vary by market. Please check your local terms.
Items purchased in a physical store must always be returned to a store and cannot be handled via the website.
My item is damaged: what do I do?
We always do our best to pack your goods securely, but unfortunately, damage can occur during transport. In the event of transport damage, you need to register the case via our CLAIM FORM.
We require photos of the damage, the entire product, and both the internal and external packaging. Without photos, we unfortunately cannot process the case. Photos must be sent to us as soon as possible, and no later than 4 days after receiving the package. Always keep the product and packaging until your case is resolved.
Do you suspect a production defect?
If a product has broken and you believe it is due to a production defect, please register a claim via our CLAIM FORM along with photos or video clips showing the defect. Keep the product and packaging until the case is resolved.
Payment questions via Klarna or PayPal
For questions regarding your invoice, installments, or payment logistics, please contact Klarna or PayPal directly.
Klarna: Reach them via the Klarna app or their local website.
PayPal: Visit the PayPal Help Center.
Contact Us
For the fastest assistance, please always use our CONTACT FORM and provide your order number.
Our goal is to respond as quickly as possible, usually within 48 hours on business days.
You can email us at customerservice@granit.com or call us at +46 8 123 505 60. (Sweden)
Our phone hours are Wednesdays and Thursdays between 09:00 and 11:00 (CET/CEST).
Please note that international calling rates may apply and the phone line is closed on Swedish public holidays.