We aim to respond to all inquiries within 24-48 hours on business days. During peak periods, such as Black Week or the holiday season, response times may be longer than usual due to the high volume of inquiries.
If you have received an automatic email confirmation that we have received your case, you can be rest assured that we will get back to you as soon as possible. Please check your spam/junk folder, as our reply may sometimes end up there.
We kindly ask that you do not send multiple inquiries regarding the same issue, as this can further delay the handling of your case. In the meantime, feel free to check if the answer to your question can be found here in our FAQ.
Thank you for your patience!