Did your delivery not arrive in the condition you expected? We will of course help you resolve this as quickly as possible! To process the transport damage, we need your help with a registration.
How to proceed:
All complaint cases must be registered via our complaint form.
Unfortunately, we are not able to handle these cases over the phone, as we need documentation to help you in the best way possible.
Important regarding photos and deadlines
In order for us to file a claim with the transport company, we need to receive your case no later than 4 days after you have received the package. We always require the following photos:
- The damage to the product (close-up).
- The product in its entirety.
- The package you received (photos of both the outer packaging and the inner protective material).
- The shipping label located on the outside of the package.
Without these photos, we unfortunately have no possibility to pursue the case with the transport company.
Our solutions for approved complaints
Once we have reviewed the photos, we will suggest a solution that suits you:
- Replacement item: We will send you a new product at no extra cost (if in stock).
- Refund: We will refund the amount via the same payment method used at the time of purchase.
- Price reduction: If the item is still usable, we can sometimes offer a price reduction if you prefer to keep it.
Remember!
Always keep the damaged item and all original packaging (both box and protective plastic) until your case is completely resolved.
Thank you for helping us help you!