Extended Right of Return & Christmas Gift Returns 2026

We are extending our right of return until January 10, 2027 for all purchases made from November 10, 2026 onwards.

Remember that as a member, you always have a 30-day right of return.

If a Christmas gift wasn't quite what they were hoping for, you are more than welcome to return it for a full refund. For online purchases, simply register your return via our return form.

Please note that returned products must be in their original condition. We do not accept returns of products showing signs of use or visible damage. Please see our full return policy for more information.

Extended Right of Return in Retail Stores

• Original Receipt: Right of return is valid until January 10, 2027 for all purchases made from November 10, 2026 onwards.

• Gift Receipt: Exchange right is valid until January 10, 2027 for all purchases made from November 10, 2026 onwards.

Refunds for items purchased in-store are processed immediately using the same payment method used at the time of purchase (for card payments, the amount will be refunded to the same card). Please remember to bring your original receipt.

The right of return and exchange does not apply to plants, gourmet food/delicatessen, hygiene products, and gift cards.

Claims & Transport Damage

• In-Store Purchases: If you purchased an item in one of our physical stores, claims must be handled in-store. Bring the item and your receipt to the store, and we will assist you.

• Online Orders: If you purchased through our online shop, you can easily register your claim via our claims form.

• Transport Damage: Please inspect your delivery carefully upon arrival. If your item has been damaged during transit, this must be registered with us within 7 days of receiving the delivery for us to handle the issue. Unfortunately, transport damage reported later than 7 days after delivery will be rejected.